Monthly Archives: November 2015

Being A Server IS Challenging

Server

Let me begin by stating the glaring truth: BEING A SERVER IS CHALLENGING!  Customers can be the most graceless, arrogant, idiotic, selfish, obnoxious, rude creatures that ever crawled out from under the swamp.  I understand that.  I have heard many horror stories about rotten customers who think the world revolves around them.

On the other hand, I have also heard many horror stories about horrible servers who think they are above doing their job of serving.  And I understand that perspective as well.

I hope you will allow me to point out a few things which might help reach a place of mutual toleration between the sides.

I’ll start with those who are the Customer:

  • When you come into the restaurant, put your cellphone away, especially if you wish to hear the specials or if you wish your server to clearly understand your order.
  • Understand that your server is there to make your dining experience one you will want to have again.  However, that does not entitle you to act like you are the ONLY person in the world and demand all the server’s attention.
  • If you want your server to smile at you, then smile at them.  If you want courtesy shown, be courteous.  If you want your server to be polite, then be polite to them.  The Golden Rule applies.
  • PLEASE avoid wearing strong scents.
  • Berating the server, manager, staff, bartender, because something was not to your liking or because some error was made merely proves you weren’t worth being served in the first place.
  • Children…….please keep control of them and keep them quiet.  This means you need to teach your children from day one how they are to behave in public.  You have come to a restaurant, not a playground or zoo.  Keep your little monsters contained!

 

Now, a few practical points for the Servers:

  • I came to spend my money at the establishment where you work.  I chose to come here when I could have gone elsewhere.  Please appreciate that fact by at least acting like you are happy I came to your place.
  • Ladies…..if you are wearing short sleeves or a tank top, please have the courtesy to SHAVE!
  • Remember, older customers usually have more expendable income.  NOT a group you want to ignore and then complain about getting bad tips from the younger crowd.
  • Please do not wear strong scents.
  • If I show you courtesy, please be courteous.
  • Please stop saying “No Problem” when I ask you for something.  If I thought it would be a problem, I would not have come to where you are to dine.
  • Please be aware that if you show me your breasts, I will look but that will not alter the amount of your gratuity.  Gratuity is based on SERVICE not the view!  If I wanted a view, I would have gone to a strip club.

And here’s my final tip for both sides of this battlefield:  If you want good customer service, BE A GOOD CUSTOMER!  If you want a good customer, BE A GOOD SERVER!

Here’s my normal mode of operation, when my server greets me the gratuity starts at 75%.  It will be adjusted according to how I am treated.  I am not difficult, but I do have some expectations.  For example, I like just plain food (not drowning in sauces or condiments), I realize the server does not prepare the food, but they DO communicate with those who do.

If you remember my name and greet me warmly, your gratuity has just increased to 90%.  If you remember my name, greet me warmly, AND remember my drink of choice, you are entering the 125% range, because this means you have taken the time to get to know me, accept me, and want me to be a regular in your section.

Ignore me because I am older and no longer athletic looking and you have lost my respect, my patronage, and your gratuity!

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Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , | Leave a comment

Are You SERIOUS?

Homer on a treadmill

Just so you know, I have nothing against people enjoying exercise.  No….seriously…..I’m not kidding…..I have nothing against people who enjoy exercise.  I DO have a problem with the subset of those people who:  1) talk about nothing but the gym. 2) Bash those of us who chose to not spend every waking moment at the gym, thinking about the gym, or have habits and hobbies NOT gym related. 3) Sell those supplements, food replacement shakes and products.  They hit you with the sales pitch like a shark goes after a seal!

Now you must understand, coffee and I have QUITE the love affair which has endured for all of my adult life.  However, one of those rabid salespeople pitching Advocare gets bent out of shape each time I mention coffee or have coffee.  She starts barking like a chihuahua: “You need SPARK!  Try SPARK! Drink SPARK! SPARK! SPARK! SPARK!”  And to listen to this person, Advocare apparently has the cure for every single ailment and condition.  Overweight?  Buy and use nothing but Advocare products and you will have the body you always wanted in no time!  How do they know what body I’ve always wanted?

Okay, my doctor did mention that I could stand to lose some weight and getting some exercise would be a good thing.  I get it.  But I have no inclination to become a gym-rat, not do I have any desire to have a body that will take a lot of maintenance and upkeep.  I am built for comfort and I like that.  I will exercise to lose some weight and to help with cholesterol (which Advocare seems to have the perfect product for which will only cost you four month’s salary), but I refuse to become so fanatic about working out and weight loss.

The salesperson for Advocare I was describing earlier gave me a price list with her “discount” already applied and my response was, “Are you SERIOUS? Are the delivery boxes big enough for my family and I to live in? Because if I get this “plan” you’re pushing, I won’t be able to live anywhere BUT in a box!”  And she had the gall to tell me that she was offended.  Needless to say, I am not one of her customers and we are still friends, and she keeps plugging for me to get with the program.  Ahh…one has got to admire the Multi-Level Marketing people who can get others to go after customers like a rabid honey badger in a bad mood.

Let me be clear….aggressive sales tactics are the absolute WRONG approach if you want me to consider your products.

 

Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , , , , | Leave a comment

Give Heed And Stop Feeding The Greed!

Greed

As Thanksgiving approaches, and the Christmas adverts have already begun, I simply cannot wrap my mind around it.  I just cannot fathom the sheer capacity of greed in our society!  Every year, Black Friday sales seem to start earlier and earlier.  Every year the crowds become rowdier and more violent.  Every year the face of GREED makes itself more and more visible.

People are willing to trample others, quite literally to death, for a television or toy or some other object that will need to be replaced or repaired before the credit card is paid off.  Human life becomes of less value than stuff!  Yet people, year after year, grab as much as they can.

What about the workers in these stores?  I have a friend who worked as a cashier at StuffMart last Christmas season who told me that she had to wear Depends Adult Diapers because they were so busy she didn’t have a chance to even go to the restroom.  Had another friend who worked at a Mall who said there were so many fights over stuff that he lost count (after 40).  What’s WRONG with people?

There are families that actually work out a plan so they can grab as much stuff as they possibly can for their clan.  They map it out, work out strategies, have communication devices always at the ready, and some even have practice runs for several months in advance.  WHY?

When I was growing up, we were told that we could make a list of FIVE items that were less than $50.  Of those five items “Santa” would pick one, possibly two, of them.  We were taught that the season was about the love of friends and family, not about stuff.  True, I would envy my friends who had GOBS of gifts.  But the older I got, the more I noticed that these same people were never happy with what they had received and were certainly not grateful!  In fact, they became more and more demanding!

I told my family, several years ago, that I would only purchase one small item for each of them.  They were welcome to accept it with gratitude or respectfully decline it.  It has worked well so far.  Our holidays are much less stressful and we aren’t bruised, battered, or dead from the invading hordes of the greedy!

Is THIS what we have become?

Is THIS what we have become?

Categories: Perspectives | Tags: , , , , , , , , , , , | Leave a comment

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