Being A Server IS Challenging

Server

Let me begin by stating the glaring truth: BEING A SERVER IS CHALLENGING!  Customers can be the most graceless, arrogant, idiotic, selfish, obnoxious, rude creatures that ever crawled out from under the swamp.  I understand that.  I have heard many horror stories about rotten customers who think the world revolves around them.

On the other hand, I have also heard many horror stories about horrible servers who think they are above doing their job of serving.  And I understand that perspective as well.

I hope you will allow me to point out a few things which might help reach a place of mutual toleration between the sides.

I’ll start with those who are the Customer:

  • When you come into the restaurant, put your cellphone away, especially if you wish to hear the specials or if you wish your server to clearly understand your order.
  • Understand that your server is there to make your dining experience one you will want to have again.  However, that does not entitle you to act like you are the ONLY person in the world and demand all the server’s attention.
  • If you want your server to smile at you, then smile at them.  If you want courtesy shown, be courteous.  If you want your server to be polite, then be polite to them.  The Golden Rule applies.
  • PLEASE avoid wearing strong scents.
  • Berating the server, manager, staff, bartender, because something was not to your liking or because some error was made merely proves you weren’t worth being served in the first place.
  • Children…….please keep control of them and keep them quiet.  This means you need to teach your children from day one how they are to behave in public.  You have come to a restaurant, not a playground or zoo.  Keep your little monsters contained!

 

Now, a few practical points for the Servers:

  • I came to spend my money at the establishment where you work.  I chose to come here when I could have gone elsewhere.  Please appreciate that fact by at least acting like you are happy I came to your place.
  • Ladies…..if you are wearing short sleeves or a tank top, please have the courtesy to SHAVE!
  • Remember, older customers usually have more expendable income.  NOT a group you want to ignore and then complain about getting bad tips from the younger crowd.
  • Please do not wear strong scents.
  • If I show you courtesy, please be courteous.
  • Please stop saying “No Problem” when I ask you for something.  If I thought it would be a problem, I would not have come to where you are to dine.
  • Please be aware that if you show me your breasts, I will look but that will not alter the amount of your gratuity.  Gratuity is based on SERVICE not the view!  If I wanted a view, I would have gone to a strip club.

And here’s my final tip for both sides of this battlefield:  If you want good customer service, BE A GOOD CUSTOMER!  If you want a good customer, BE A GOOD SERVER!

Here’s my normal mode of operation, when my server greets me the gratuity starts at 75%.  It will be adjusted according to how I am treated.  I am not difficult, but I do have some expectations.  For example, I like just plain food (not drowning in sauces or condiments), I realize the server does not prepare the food, but they DO communicate with those who do.

If you remember my name and greet me warmly, your gratuity has just increased to 90%.  If you remember my name, greet me warmly, AND remember my drink of choice, you are entering the 125% range, because this means you have taken the time to get to know me, accept me, and want me to be a regular in your section.

Ignore me because I am older and no longer athletic looking and you have lost my respect, my patronage, and your gratuity!

Advertisements
Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , | Leave a comment

Are You SERIOUS?

Homer on a treadmill

Just so you know, I have nothing against people enjoying exercise.  No….seriously…..I’m not kidding…..I have nothing against people who enjoy exercise.  I DO have a problem with the subset of those people who:  1) talk about nothing but the gym. 2) Bash those of us who chose to not spend every waking moment at the gym, thinking about the gym, or have habits and hobbies NOT gym related. 3) Sell those supplements, food replacement shakes and products.  They hit you with the sales pitch like a shark goes after a seal!

Now you must understand, coffee and I have QUITE the love affair which has endured for all of my adult life.  However, one of those rabid salespeople pitching Advocare gets bent out of shape each time I mention coffee or have coffee.  She starts barking like a chihuahua: “You need SPARK!  Try SPARK! Drink SPARK! SPARK! SPARK! SPARK!”  And to listen to this person, Advocare apparently has the cure for every single ailment and condition.  Overweight?  Buy and use nothing but Advocare products and you will have the body you always wanted in no time!  How do they know what body I’ve always wanted?

Okay, my doctor did mention that I could stand to lose some weight and getting some exercise would be a good thing.  I get it.  But I have no inclination to become a gym-rat, not do I have any desire to have a body that will take a lot of maintenance and upkeep.  I am built for comfort and I like that.  I will exercise to lose some weight and to help with cholesterol (which Advocare seems to have the perfect product for which will only cost you four month’s salary), but I refuse to become so fanatic about working out and weight loss.

The salesperson for Advocare I was describing earlier gave me a price list with her “discount” already applied and my response was, “Are you SERIOUS? Are the delivery boxes big enough for my family and I to live in? Because if I get this “plan” you’re pushing, I won’t be able to live anywhere BUT in a box!”  And she had the gall to tell me that she was offended.  Needless to say, I am not one of her customers and we are still friends, and she keeps plugging for me to get with the program.  Ahh…one has got to admire the Multi-Level Marketing people who can get others to go after customers like a rabid honey badger in a bad mood.

Let me be clear….aggressive sales tactics are the absolute WRONG approach if you want me to consider your products.

 

Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , , , , | Leave a comment

Give Heed And Stop Feeding The Greed!

Greed

As Thanksgiving approaches, and the Christmas adverts have already begun, I simply cannot wrap my mind around it.  I just cannot fathom the sheer capacity of greed in our society!  Every year, Black Friday sales seem to start earlier and earlier.  Every year the crowds become rowdier and more violent.  Every year the face of GREED makes itself more and more visible.

People are willing to trample others, quite literally to death, for a television or toy or some other object that will need to be replaced or repaired before the credit card is paid off.  Human life becomes of less value than stuff!  Yet people, year after year, grab as much as they can.

What about the workers in these stores?  I have a friend who worked as a cashier at StuffMart last Christmas season who told me that she had to wear Depends Adult Diapers because they were so busy she didn’t have a chance to even go to the restroom.  Had another friend who worked at a Mall who said there were so many fights over stuff that he lost count (after 40).  What’s WRONG with people?

There are families that actually work out a plan so they can grab as much stuff as they possibly can for their clan.  They map it out, work out strategies, have communication devices always at the ready, and some even have practice runs for several months in advance.  WHY?

When I was growing up, we were told that we could make a list of FIVE items that were less than $50.  Of those five items “Santa” would pick one, possibly two, of them.  We were taught that the season was about the love of friends and family, not about stuff.  True, I would envy my friends who had GOBS of gifts.  But the older I got, the more I noticed that these same people were never happy with what they had received and were certainly not grateful!  In fact, they became more and more demanding!

I told my family, several years ago, that I would only purchase one small item for each of them.  They were welcome to accept it with gratitude or respectfully decline it.  It has worked well so far.  Our holidays are much less stressful and we aren’t bruised, battered, or dead from the invading hordes of the greedy!

Is THIS what we have become?

Is THIS what we have become?

Categories: Perspectives | Tags: , , , , , , , , , , , | Leave a comment

Dare I Say It?

I'm OFFENDED!“That’s Offensive!”

“I’m Offended!”

Why are we wasting so much time and energy looking for reasons to be offended?  Why are we burning up so much of our limited time on this orb being offended (with the marching and the shouting and the rioting and the burning and the general mayhem with accompanying chaos)?

  • People get offended because of a flag.
  • People get offended by the people who are offended by a flag.
  • People are offended by something their ancestors endured.
  • People are offended by those who are offended by something their ancestors endured.
  • People are offended because they are expected to follow the law.
  • People are offended because those enforcing the law didn’t bring them warm milk and cookies and coddle them.
  • People get offended because someone said a word.
  • People get offended because they think they have every right to be offensive.

We waste SO MUCH of our lives either offending or being offended and being angry about it!  Can ANYONE change history? NOPE!   Can anyone change their skin pigmentation? Possibly, but at great financial expense.  Can anyone un-say anything they have said?  Nope!  Can anyone undo what has been done? Nope.

People yell, shout, scream, and demand “justice” when they really want revenge!  People yell, scream, shout, and demand “equality” and “unity” yet they are not willing to stop being divisive.

Let’s be honest: the life is NOT fair!  Never has been and never will be. We are divided because we CHOOSE to be divisive!  If we want to be a united culture then we have got to stop being divisive and start being courteous and respectful toward each other.  We have got to learn to let go of the things we cannot change.

We can only move forward from THIS point in time!  We cannot move forward if we continue to focus on what’s behind us.  Learn from history, learn that cooperation DOES work, and learn to move forward in cooperation!

Think about this:  If you take 10 people and give each of them $1M.  Within three generations, at least half of them will be broke (or in debt). And about 1% will be the wealthiest among the group (by fair means or foul).  Why? Because we focus more on the MONEY instead of the PEOPLE!

But that’s just my two cents worth.

And, by the way, I am offended that the symbol for cents is not found on my computer keyboard while the $ symbol is very clearly placed.

Categories: Koffee Klatch, Perspectives, Wanderer's Wonderings | Tags: , , , , , , , , , , , , , | Leave a comment

It’s The Little Things

small kindnessIt’s the little things that reveal the true character of a person.  Believe me not? Consider this, you are exhausted from manual labor; you are sweaty and stink; you have lines in the dirt on your face where the salt from you sweat has left a trail; your breathing is labored and your whole body aches.  Then two people come by…the first is your boss who greets you with “Take off an hour early so you can rest up to get a jump on this in the morning.”  The second person pulls up in a large pick-up truck with the bed full of ice and cold bottles of water for you.  Which small act would you most appreciate?

Consider this: when we do things to be seen or just for a photo-op or just for the Facebook post likes, what good is that other than self-aggrandizement?  It is in the small acts of kindness that we reveal ourselves.

During the flooding in Columbia, South Carolina this past week, I witnessed many grand gestures and have noticed how many people post photo after photo of themselves “helping in the community.”  Truly?  You want everyone to believe your acts that you had photographed and posted were completely altruistic? In my mind, it would be better if you just stayed home and out of the way!

I saw one young boy who looked about age 4 or 5 walk up to one of the First Responders and gave them his juicebox he had just gotten from the Red Cross Truck, and then he hugged that humongous firefighter’s leg.  Let me tell you something, that enormous man who would not hesitate to run into danger, broke down and cried because of this one simple act of kindness by a child who wanted nothing in return.

Small acts of Appreciated Kindness:

  • buy coffee for the person behind you without telling them.
  • send a Thank You Card to someone because they helped you out.
  • give someone a hug who could use one.
  • smile at someone who normally doesn’t smile.
  • If you see someone reading…don’t start talking to them…let them enjoy the peace and quiet.
  • how about the simple act of saying “Thank You”

It really isn’t expensive or difficult.  It just takes a little time and effort.  Give it a try!  Reveal your true self by your actions!

Categories: Perspectives | Tags: , , , , , , , , , , , , | Leave a comment

Simplicity

simple is profoundConfucious has been credited with saying: “Life is simple. It is we who complicate it.”  Think about life for a moment.  What does it truly consist of?  Taking in oxygen, Ingesting nourishment, Expelling waste.  That is life!  Everything else we add are mere complications which will eventually lead to a complicated and often overwhelming life.

Consider this: You need to travel from point A to point B.  Is it REALLY necessary that you have the most luxurious mode of transportation?  NO! Absolutely not!

Okay, let’s try another one: You have some personal items to carry with you (keys, money, etc.), do you REALLY need a $2000 handbag to carry it?  Absolutely not!

One more:You decide to go for a walk.  Do you REALLY need $200 in walking apparel, $300 walking shoes, and the $7 bottle of water to go for  walk?  NO!

We spend so much time convincing ourselves that these complications, while convenient and comfortable, are necessities when they are absolutely NOT!  You can get from point A to point B by walking, by bicycle, by burro, or just not go at all.  You can carry your personal items in pockets, a lunch pail, or a flour sack.  You can go for a walk in sandals or barefoot, our ancestors did it for quite a number of years.

When will we stop complicating our lives and start simplifying life?

Categories: Perspectives | Tags: , , , , , , , , , | Leave a comment

Courtesy And Respect Rant

courtesyCourtesy….no something that is so commonplace any longer.  As an observer of human interactions, I have the opportunity to….well…..observe human interactions.  I was at a coffee shop yesterday, and watched how many people either held the door for the person behind them or held the door so the person behind them could enter first.  Out of 75 people…only 3 held the door.  I did count 17 people who pushed ahead of others to reach the door first (after all, they must surely be more important than anyone else).

What happened to courtesy?  Did it get frustrated and walk away?  Did it become depressed and jumped off a bridge?  Has courtesy become so leprous that it no longer is welcomed?

If someone gives you a ride, do you tell them “Thank You” or is that too much trouble or is the fact that they GAVE you a ride when they didn’t have to just too inconvenient for a response?

If someone allows you to stay in their home with them so you can get your life together, is it asking too much that you behave with courtesy and respect? Or does the fact that they allow you to stay in their home an “entitlement” which they somehow “owe” you, but you are going to do whatever you want and they are going to just have to deal with it and accept it?

I have witnessed these type of discourteous behaviors over and over.  They disgust me!

  • Sincere courtesy shows that you are both respectful and respectable!
  • Being courteous shows that you are a grateful and thankful person, understanding that the things you have to be grateful and thankful for are not owed to you, rather are courtesies.
  • Being courteous and respectful will pave a lot of potholes in an otherwise damaged interaction.
  • Being respectful and courteous can extend the acts for which you are being grateful and thankful for.

Bottom Line: If you want courtesy, be courteous! And, like unto it, If you want respect, be respectful!

Categories: Perspectives | Tags: , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Perspective…It’s All In How You Look At It!

perspectiveMany years ago, when textbooks were written on stone tablets, my Philosophy Professor shared with us a story.

One brilliant professor decided to gather all of his colleagues from across the world for a symposium where they would pose a question and then share their wisdom, knowledge, intellect, and show the world why they were so brilliant.  So he issued invitations which included the question to be discussed: “If you found yourself stranded on an island, what single would you want?”

The Symposium began and each scholar was to present their conclusion to the premise and the others would discuss the answer in order to determine which would be the most brilliant answer to be presented to showcase the amassed intellect.  One professor boldly declared that he would need all of his books, in order to keep his mind occupied for the rest of his life.  Another shouted him down stating that he would need his wine collection in order to maintain some semblance of civilization.  While yet another proclaimed that the only possible answer would be endless delicacies, after all, one needs to eat and should be able to dine well.

Before long the discussion went from simple to ludicrous to bizarre to over-the-top extravagance in which only a mansion of purest polished marble with priceless furnishings and gardens with fountains and endless luxuries would be required in order to survive on this island.

During this Symposium, Wilhelm the Janitor, had been sweeping and emptying the trash in each room in the building.  The conference auditorium was the last one in the building so he waited patiently for these learned men to finish their discussion so he could clean up.  The hosting Professor, thinking to have a bit of fun, told Wilhelm that if he had a better answer than anyone else, then the Professors would do the cleaning for him for the rest of their lives.  Wilhelm agreed.

The professor could hardly contain his smirk, and the others chuckled none too quietly, as Wilhelm was asked the question: “If you found yourself stranded on an island, what single would you want?” Wilhelm, without batting an eye, answered: “To be rescued.”

You see, we tend to take that which is simple and complicate it by taking it to extremes it was never meant to experience.  Perspective is all in how you look at life.

Categories: Hmmmmm........ | Tags: , , , , , , , , , | Leave a comment

I’m NOT Dead? Well, Then…What Now?

not deadEach morning, I hear the birds chirping as they begin their busy day of bug hunting, nest building, and flitting from hither to yon.

Each morning, I smell the air through the open window.

Each morning, I taste the exquisite flavor of the juicing of that naughty bean we call “coffee.”

And each morning is a reminder that I am not yet dead!  My life is not yet over.  I still have opportunities and choices.  There are still people to annoy; books to read; stories to write; songs to sing badly;food to enjoy; beer to savor; family to…well y’know how family is.

Each morning is a reminder that we are ALIVE and we should not sit about wondering what to do (as if we’re surprised we’re not dead), we should be about the business of reminding ourselves and the rest of the world’s patrons that WE ARE ALIVE DAMMIT! 

Not get the hell away from my coffee!!!

Categories: Wanderer's Wonderings | Tags: , , , , , , , , , , , , , , , | Leave a comment

Fitness Fanatics, Servers, and Annoying Salespeople…A Rant!

Workout Creature

I get the fact that some people wish to work out and work out and work out and work out.  I get that all their working out apparently triggers a “piss everyone else off” synapse because they suddenly become like the Energizer Bunny with a volume and intensity that can be felt moment they step into the same building.  They puff and posture as they talk about their latest workout/fitness routine as they drink gallons of some concoction from their “shaker bottles.”  And THEN they start in on everyone else with such comments like: “You depressed? Don’t wuss out and talk about it, SWEAT IT OUT!” or “Why are you eating all that crap?” or “Crossfit/Basic/Powerlifting/etc. changed me into AWESOME!”

I get that they are proud of their accomplishment, yet I am curious as to whether they realize how much it will take to maintain their “AWESOME” for the rest of their lives.  I give as example my High School reunion of a number of years which we won’t discuss.  The beefy jocks had become more paunch than muscle…their beefcake had deteriorated into jerky…yet the jerk attitude remained.

And then I have people who constantly tout the latest multi-level marketing health and fitness company which has “the best products out today.”  More powders to mix in your shaker, more vitamins and supplements to ingest at specific times and an entire menu of raw foods which are to be eaten every two hours.  And all at a nice little price tag that is more than I earn in two-months. I admit that I was suckered into a few of these programs because the people who were selling it were friends and they were pretty and they said the right cheerleader type peptalk peppered with zen like wisdom, and I am basically just a big sucker for a pretty face.  But when I commented about how expensive this program was getting (to the point I was having to choose between putting fuel in my car to get to work to earn the money to buy their crap or live in a van down by the river so I can spend my unemployment check buying a small bit of their crap), and I was suddenly considered to be a “loser” and an “inconsequential.”

Then I happen to have to deal with the salespeople who, I realize, work on commission and are so very eager to make a sale quick so they can move on to the next sale.  I actually had one overly excited young man start trying to finish my sentences for me when I was trying to tell him what I was looking for.  I could tell he was getting irritated with my questions when he began scanning the people walking through behind me and his eyes teared up.  Let me be extremely clear here: There is a reason I came to your establishment, and if you want me to spend MY money in your establishment, then give me the courtesy of your attention and make the experience such that I will not only want to come back, but I will want to recommend to others.

pushy salesperson

Finally, I would like to discuss bartenders and servers.  Yes, I know you work for LESS THAN MINIMUM WAGE, so I don’t need to be told that every time I come in.  Yes, I know gratuities are your bread and butter.  Yes, I realize that I am not a hot hunk of eye candy.  But YOU need to understand that when I come to your establishment (especially if you know I am a regular whether I am your regular or not) I will be spending my money.  I CHOSE to come to your establishment to spend my money.  And when I have chosen to spend my money at your establishment, I have factored in a HUGE gratuity often in the 75-90%.  But you see, the gratuity YOU will receive depends entirely on YOU!

wild-wing-cafeThere was an restaurant I had been frequenting for the last 10 years.  I was friends with many of the staff and the staff made it clear that they WANTED me to sit in their section.  They would smile, some would even hug me, they remembered my name, and even seemed to be glad I had come in.  Slowly, over time, as life is wont to do, these staff members went on to further their educations or had taken another job or simply found something else to do with their lives.  So, the staff who was left, knowing that I had been a good regular customer because they had witnessed it, ignored me when I came in.  The last time I went in to get a beer, not only did the bartender no even acknowledge my presence, but none of the staff even smiled at me.  They were ALL huddled in the corner of the bar area, with the “pretty people” (who leave no gratuity) laughing about something that had been posted on Facebook.  After 30 minutes of this (and I was one of only four people sitting at the bar), I left.  I am a advocate of: “If you want good customer service, BE a good customer.”  But I am also an advocate of: “If you want a good gratuity, BE a good server.”

Okay, rant over and I am off to find a new place to spend my money!

Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , , , , , , , , , , , , , , | Leave a comment

Blog at WordPress.com.

%d bloggers like this: