Posts Tagged With: servers

Being A Server IS Challenging

Server

Let me begin by stating the glaring truth: BEING A SERVER IS CHALLENGING!  Customers can be the most graceless, arrogant, idiotic, selfish, obnoxious, rude creatures that ever crawled out from under the swamp.  I understand that.  I have heard many horror stories about rotten customers who think the world revolves around them.

On the other hand, I have also heard many horror stories about horrible servers who think they are above doing their job of serving.  And I understand that perspective as well.

I hope you will allow me to point out a few things which might help reach a place of mutual toleration between the sides.

I’ll start with those who are the Customer:

  • When you come into the restaurant, put your cellphone away, especially if you wish to hear the specials or if you wish your server to clearly understand your order.
  • Understand that your server is there to make your dining experience one you will want to have again.  However, that does not entitle you to act like you are the ONLY person in the world and demand all the server’s attention.
  • If you want your server to smile at you, then smile at them.  If you want courtesy shown, be courteous.  If you want your server to be polite, then be polite to them.  The Golden Rule applies.
  • PLEASE avoid wearing strong scents.
  • Berating the server, manager, staff, bartender, because something was not to your liking or because some error was made merely proves you weren’t worth being served in the first place.
  • Children…….please keep control of them and keep them quiet.  This means you need to teach your children from day one how they are to behave in public.  You have come to a restaurant, not a playground or zoo.  Keep your little monsters contained!

 

Now, a few practical points for the Servers:

  • I came to spend my money at the establishment where you work.  I chose to come here when I could have gone elsewhere.  Please appreciate that fact by at least acting like you are happy I came to your place.
  • Ladies…..if you are wearing short sleeves or a tank top, please have the courtesy to SHAVE!
  • Remember, older customers usually have more expendable income.  NOT a group you want to ignore and then complain about getting bad tips from the younger crowd.
  • Please do not wear strong scents.
  • If I show you courtesy, please be courteous.
  • Please stop saying “No Problem” when I ask you for something.  If I thought it would be a problem, I would not have come to where you are to dine.
  • Please be aware that if you show me your breasts, I will look but that will not alter the amount of your gratuity.  Gratuity is based on SERVICE not the view!  If I wanted a view, I would have gone to a strip club.

And here’s my final tip for both sides of this battlefield:  If you want good customer service, BE A GOOD CUSTOMER!  If you want a good customer, BE A GOOD SERVER!

Here’s my normal mode of operation, when my server greets me the gratuity starts at 75%.  It will be adjusted according to how I am treated.  I am not difficult, but I do have some expectations.  For example, I like just plain food (not drowning in sauces or condiments), I realize the server does not prepare the food, but they DO communicate with those who do.

If you remember my name and greet me warmly, your gratuity has just increased to 90%.  If you remember my name, greet me warmly, AND remember my drink of choice, you are entering the 125% range, because this means you have taken the time to get to know me, accept me, and want me to be a regular in your section.

Ignore me because I am older and no longer athletic looking and you have lost my respect, my patronage, and your gratuity!

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Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , | Leave a comment

Fitness Fanatics, Servers, and Annoying Salespeople…A Rant!

Workout Creature

I get the fact that some people wish to work out and work out and work out and work out.  I get that all their working out apparently triggers a “piss everyone else off” synapse because they suddenly become like the Energizer Bunny with a volume and intensity that can be felt moment they step into the same building.  They puff and posture as they talk about their latest workout/fitness routine as they drink gallons of some concoction from their “shaker bottles.”  And THEN they start in on everyone else with such comments like: “You depressed? Don’t wuss out and talk about it, SWEAT IT OUT!” or “Why are you eating all that crap?” or “Crossfit/Basic/Powerlifting/etc. changed me into AWESOME!”

I get that they are proud of their accomplishment, yet I am curious as to whether they realize how much it will take to maintain their “AWESOME” for the rest of their lives.  I give as example my High School reunion of a number of years which we won’t discuss.  The beefy jocks had become more paunch than muscle…their beefcake had deteriorated into jerky…yet the jerk attitude remained.

And then I have people who constantly tout the latest multi-level marketing health and fitness company which has “the best products out today.”  More powders to mix in your shaker, more vitamins and supplements to ingest at specific times and an entire menu of raw foods which are to be eaten every two hours.  And all at a nice little price tag that is more than I earn in two-months. I admit that I was suckered into a few of these programs because the people who were selling it were friends and they were pretty and they said the right cheerleader type peptalk peppered with zen like wisdom, and I am basically just a big sucker for a pretty face.  But when I commented about how expensive this program was getting (to the point I was having to choose between putting fuel in my car to get to work to earn the money to buy their crap or live in a van down by the river so I can spend my unemployment check buying a small bit of their crap), and I was suddenly considered to be a “loser” and an “inconsequential.”

Then I happen to have to deal with the salespeople who, I realize, work on commission and are so very eager to make a sale quick so they can move on to the next sale.  I actually had one overly excited young man start trying to finish my sentences for me when I was trying to tell him what I was looking for.  I could tell he was getting irritated with my questions when he began scanning the people walking through behind me and his eyes teared up.  Let me be extremely clear here: There is a reason I came to your establishment, and if you want me to spend MY money in your establishment, then give me the courtesy of your attention and make the experience such that I will not only want to come back, but I will want to recommend to others.

pushy salesperson

Finally, I would like to discuss bartenders and servers.  Yes, I know you work for LESS THAN MINIMUM WAGE, so I don’t need to be told that every time I come in.  Yes, I know gratuities are your bread and butter.  Yes, I realize that I am not a hot hunk of eye candy.  But YOU need to understand that when I come to your establishment (especially if you know I am a regular whether I am your regular or not) I will be spending my money.  I CHOSE to come to your establishment to spend my money.  And when I have chosen to spend my money at your establishment, I have factored in a HUGE gratuity often in the 75-90%.  But you see, the gratuity YOU will receive depends entirely on YOU!

wild-wing-cafeThere was an restaurant I had been frequenting for the last 10 years.  I was friends with many of the staff and the staff made it clear that they WANTED me to sit in their section.  They would smile, some would even hug me, they remembered my name, and even seemed to be glad I had come in.  Slowly, over time, as life is wont to do, these staff members went on to further their educations or had taken another job or simply found something else to do with their lives.  So, the staff who was left, knowing that I had been a good regular customer because they had witnessed it, ignored me when I came in.  The last time I went in to get a beer, not only did the bartender no even acknowledge my presence, but none of the staff even smiled at me.  They were ALL huddled in the corner of the bar area, with the “pretty people” (who leave no gratuity) laughing about something that had been posted on Facebook.  After 30 minutes of this (and I was one of only four people sitting at the bar), I left.  I am a advocate of: “If you want good customer service, BE a good customer.”  But I am also an advocate of: “If you want a good gratuity, BE a good server.”

Okay, rant over and I am off to find a new place to spend my money!

Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , , , , , , , , , , , , , , | Leave a comment

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