Posts Tagged With: Tips

Being A Server IS Challenging

Server

Let me begin by stating the glaring truth: BEING A SERVER IS CHALLENGING!  Customers can be the most graceless, arrogant, idiotic, selfish, obnoxious, rude creatures that ever crawled out from under the swamp.  I understand that.  I have heard many horror stories about rotten customers who think the world revolves around them.

On the other hand, I have also heard many horror stories about horrible servers who think they are above doing their job of serving.  And I understand that perspective as well.

I hope you will allow me to point out a few things which might help reach a place of mutual toleration between the sides.

I’ll start with those who are the Customer:

  • When you come into the restaurant, put your cellphone away, especially if you wish to hear the specials or if you wish your server to clearly understand your order.
  • Understand that your server is there to make your dining experience one you will want to have again.  However, that does not entitle you to act like you are the ONLY person in the world and demand all the server’s attention.
  • If you want your server to smile at you, then smile at them.  If you want courtesy shown, be courteous.  If you want your server to be polite, then be polite to them.  The Golden Rule applies.
  • PLEASE avoid wearing strong scents.
  • Berating the server, manager, staff, bartender, because something was not to your liking or because some error was made merely proves you weren’t worth being served in the first place.
  • Children…….please keep control of them and keep them quiet.  This means you need to teach your children from day one how they are to behave in public.  You have come to a restaurant, not a playground or zoo.  Keep your little monsters contained!

 

Now, a few practical points for the Servers:

  • I came to spend my money at the establishment where you work.  I chose to come here when I could have gone elsewhere.  Please appreciate that fact by at least acting like you are happy I came to your place.
  • Ladies…..if you are wearing short sleeves or a tank top, please have the courtesy to SHAVE!
  • Remember, older customers usually have more expendable income.  NOT a group you want to ignore and then complain about getting bad tips from the younger crowd.
  • Please do not wear strong scents.
  • If I show you courtesy, please be courteous.
  • Please stop saying “No Problem” when I ask you for something.  If I thought it would be a problem, I would not have come to where you are to dine.
  • Please be aware that if you show me your breasts, I will look but that will not alter the amount of your gratuity.  Gratuity is based on SERVICE not the view!  If I wanted a view, I would have gone to a strip club.

And here’s my final tip for both sides of this battlefield:  If you want good customer service, BE A GOOD CUSTOMER!  If you want a good customer, BE A GOOD SERVER!

Here’s my normal mode of operation, when my server greets me the gratuity starts at 75%.  It will be adjusted according to how I am treated.  I am not difficult, but I do have some expectations.  For example, I like just plain food (not drowning in sauces or condiments), I realize the server does not prepare the food, but they DO communicate with those who do.

If you remember my name and greet me warmly, your gratuity has just increased to 90%.  If you remember my name, greet me warmly, AND remember my drink of choice, you are entering the 125% range, because this means you have taken the time to get to know me, accept me, and want me to be a regular in your section.

Ignore me because I am older and no longer athletic looking and you have lost my respect, my patronage, and your gratuity!

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Categories: Hmmmmm........, Perspectives | Tags: , , , , , , , | Leave a comment

You Want WHAT?

One of my hobbies is people watching.  I like to observe this creature called “human” going about their daily routines and in the habitats where they feel more at ease.  My efforts have revealed some interesting observations regarding the behaviors of these beasts.

Realy

The first behavior I observed is one-upmanship whereby when a group of these humans gather in a setting, they begin comparing positions with the following inquiry: “What do you do for a living?” Upon receiving the answer, a perceived hierarchy begins to develop.  For example, a business executive will assert his superiority over the administrative assistant or salesperson.  The successful professional will be judged to be superior to the young professional just starting their career.  Social gatherings don’t seem to function until this pecking order has been established.  I question the validity of this need and wonder why a person’s profession is more important than the person.

Another behavior I observed is the customer service ‘I want to punch you in the throat’ look. I find this in restaurants, stores, DMV, and any other place where a worker is required to deal with the public.  I, also, deal with the public and sometimes feel this way. Why do customers, of any kind, somehow believe that they are the center of the universe and are not expected to be courteous, polite, or even nice?

I will limit my examples to two:

  1. A person comes into a restaurant, is seated, is given a menu and a rundown of the specials. Server goes to take care of another table. Instead of deciding what to order, the customer begins a conversation, phone call, check emails, updates Facebook, anything except pick up the menu and make a decision. Upon the return of the Server, the customer says, “I just can’t decide, what’s good?” The Server would be VERY unprofessional should they ‘recommend’ something that appeals to THEIR taste, because it might not be something that appeals to YOUR taste. And if their suggestion is not something you like, your experience will be noted by you as “bad” and you will tell others how “awful that restaurant is” even going so far as to blast the place (and server) in the VERY public forum of Facebook. I’ve seen it too many times for this not to be true.
  2. If you have had a bad day, this in NO WAY is a license for you to vent your anger, frustration, irritation, or just plain obnoxious arrogance on anyone else.  Especially the one providing you with goods and/or services. For example, if you go to a pub to drown your rough day and call for the “BAR WENCH” you can pretty much be guaranteed some sort of revenge will be wrought. Perhaps your beverage will be brought in a dirty glass, or saliva has been added, or a dead roach was drowned in your beverage and removed before you got served.  Rule of thumb: Do NOT irritate those who provide you with immediate goods and/or services.  If you have had a bad day, take a walk or go to the gym or go play in traffic.

The barbershop where I get what’s left of my hair trimmed (“cut” would be far too drastic), the barber knows I am introverted. As a result, she keeps the conversation to three questions or less.  Why? Partly because she knows I dislike chatty people who talk just to fill the silence. But, more importantly, because she has taken the time to observe and remember.  I am a regular. I like to have the same barber. As a result, my gratuity reflects the extra effort she put in to help establish this relationship.

Gratuity, in and of itself, is a tangible way of expressing GRATITUDE for a job well done. Now I do take offense with establishments that put a “tip jar” right next to the cash register, as if a gratuity is an expectation given PRIOR to the service being provided.  A coffee shop I visited recently had such a setup. When I paid for my coffee, I was given my change in singles (as a hint to tip for a job not yet done). I stepped away from the counter to await the delivery of my coffee, and when it was given to me, I provided the tip directly to the person performing the service. Not out of requirement, but because the service was quick and courteous.

There is no reason to be obnoxious, arrogant, or ignorant. THINK! Reverse the roles for a moment, how would YOU wish to be treated?

Categories: Fortress of Solitude, Hmmmmm........, Koffee Klatch, Perspectives, Wanderer's Wonderings, Wandering Mind | Tags: , , , , , , , , , , , , , | 3 Comments

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